West Sussex Hotel saves time and money through Vendavoucher

Rustington Manor Hotel offered a meal give-away voucher through local radio station, Spirit FM on the radio station's website. The trouble was that staff members at the hotel could never be sure whether a presented voucher had been previously claimed or not and management had no data to show how well the promotion was working. In this high-pressure environment, tracking voucher claims became a major challenge.

Vendavoucher solved the problem at a stroke!

Using Vendavoucher's easy-to-use interface, Rustington Manor Hotel imported SPirit FM's voucher codes and uploaded these to our system. They also copied the terms & conditions from the station's website and attached those to the import.

They then embedded claim-form in Rustington Manor's own website. Now staff can verify a voucher with a single button-click the moment a guest presents it.

Easy setup

The whole process took less than half an hour.

Key Features for Success

This project's success lay in several key product features:

  • Easy to Retro-Fit
  • No change to the hotel's existing IT infrastructure or, more importantly, that of its promotion partner.

  • Could use an external supplier's codes
  • Use of the supplier's codes was essential in this business case. Vendavoucher offered this feature out-of-the-box

  • Could embed on their own website
  • Staff can manage voucher claims seamlessly within the hotel's own website.

  • Easy setup
  • Setup and website embedding and staff training took less than 30 minutes

  • Easy operational process
  • Staff can now validate a voucher claim with a single button-click during service

  • Reliable audit trail
  • No voucher code can be claimed twice. Dates and times of claims are recorded and available to management as required.

True success!

This has been so effective that management has now instituted a new policy; Vendavoucher will be used for all the hotel's offers going forward!